Returns & Exchanges Policy

We offer a 30-day return window for all PLAUD devices, provided they are in their original packaging and condition. Our goal is to ensure you are completely satisfied with your AI-powered productivity tools.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via the online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your PLAUD device, including all original cables, accessories, and documentation, to prevent damage during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at any authorized carrier location for tracked delivery.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5-7 business days.